Ihave been seeing our National carrier’s functioning for the past two decades.Iam unable to Understand ,inspite of Talented Pilots and crew members why the important area Service is Neglected.? .Being a Service Industry the Staff should not Go for Strike.They should Provide Better service to Passangers,check the apparatus periodically and above all maintain the Time.Manage ment also should restructure the system.In between the Dialoque,ultimate sufferer is Passangers.Iexpect in the Coming days Air India should Eradicate the name Doubtful India in all aspects.Both the Staff members and the Management Should look in to the Passangersinterest.Even Before Recession the Air line was not doing well.This is Hightime forget the past and implement a New strategy.
K.Ragavan.
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